Jay Meszar | Sr. Applications Expert
If any of you out there have installed Civil 3D or the Autodesk Infrastructure Design Suite 2017 over the past year, you may have encountered an error while installing the Storm and Sanitary Analysis (SSA) portion of the install. I have encountered this error many times and never took the time to look into it because at the time I was installing, I just needed to get Civil 3D up and running and always told myself I would install SSA later. Well later has arrived and once again, I received the same error. So, after a little bit of digging I was able to find out what was causing the issue and how to resolve it. I thought I would pass it along on our blog so our readers would have the info at their fingertips.
The error may appear and look something like the one below.
When the error is encountered, it will often roll back the install of SSA and continue with the install of Civil 3D or the Infrastructure Design Suite and install the rest of the software without incident. If you read the install log, you will find the following:
SSAInstall.log file contains following:1
3: C:\Program Files (x86)\Autodesk\AWA\Support\RealDwg2017\
4: C:\WINDOWS\SysWOW64\\Regsvr32.exe /s "cf2407.dll"
CustomAction RegisterRealDWGDLL returned actual error code 255 (note this may not be 100% accurate if translation happened inside sandbox)
MSI (s) (40:14) [13:42:06:679]: Product: Autodesk Storm and Sanitary Analysis 2017 -- Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected.
Another option is to select another Method to install. Such as 'download now' or 'browser download'.
The cause of the error is a mistyped path in the installer for SSA. There is an extra backslash where there shouldn’t be. So you might be asking yourself, how the heck am I supposed to fix an MSI file? Believe it or not, you can fix it yourself. What I am about to show you was taken right from Autodesk’s support network.
From Autodesk Knowledge Network:1
- Use Orca to edit SSA Stand-Alone 2017 x86.msi file located in x86\Components\SSA\ folder of your Autodesk Infrastructure Design Suite Premium 2017 installer package.
- Navigate to the section as illustrated above - Tables: CustomAction, Action: RegisterRealDWGDLL
- Double-click the section with [SystemFolder]\Regsvr32.exe "cf2407.dll" and remove the backslash - [SystemFolder]Regsvr32.exe "cf2407.dll"
- Run the SSA Stand-Alone 2017 x86.msi
Now that you have read that and are probably thinking yeah great! What the heck is Orca and how do I use it? Let me reassure you that you don’t need to follow this workflow in order to accomplish this task. Hidden at the bottom of the Knowledge Network page for this solution is a corrected MSI file that can be found at the bottom of this blog as well. The file will simply replace the file found at one of the following locations (Provided you have downloaded and unzipped the installer files to the default C:\Autodesk).
If you have installed the files to another location, find the path and navigate to the X86\Components\SSA directory .
This solution can also be read on the Autodesk Knowledge Network at the address below.
Corrected file download:
1 Taken from www.knowledge.autodesk.com