Here’s a little tidbit of information that might prove helpful for those orgaizations running the MapGuide 6.x technology.
Thanks to my friends at the City of Grande Prairie ITS and GIS departments, they have discovered the cause of a problem that some of their clients were experiencing when accessing the cities MapGuide applications.
It seems that recently some users were saying they couldn’t turn on layers in the MapGuide applications. The city did all of the typical troubleshooting like verifying the IE browser versions, and even re-installing the MapGuide ActiveX plug-in. All of this to no avail.
They then realized that the users that were experiencing these problems had dual monitor setups. Apparently:
If the users had the second monitor set as the primary monitor instead of the actual monitor that was connected to the primary outlet, MapGuide got confused. It's a nasty little thing to pin down because it never showed any odd functionality except the layers not working.
Thanks to all the crew at the City of Grande Prairie for digging into this to determine the cause.
Until next time,
Take care
Warren M
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