Recently a Vault Professional 2013 customer was experiencing an unusually long delay when the ADMS Console was opened on the Vault Server. On this machine, the host was Windows Server 2008 R2 running in a Virtual Machine.
After clicking on the shortcut icon for the Autodesk Data Management Server Console 2013, then logging in, there was a 3-5 minute delay before the Console information came up. When you clicked on anything, it would go to "Not Responding" for another 3-5 minutes.
The Windows Event Viewer showed an error 1503 on the Autodesk Vault Job Dispatch Service.
The solution was to add an entry in the Windows registry for ServicesPipeTimeout like this:
1. Click the Start button, then click Run, type regedit, and click OK.
2. In the Registry Editor, click the registry subkey
3. In the details pane, locate the ServicesPipeTimeout entry, right-click that entry and then select Modify.
Note: If the ServicesPipeTimeout entry does not exist, you must create it by selecting New on the Edit menu, followed by the DWORD Value (32 Bit), then typing ServicesPipeTimeout, and clicking Enter.
4. Click Decimal, enter the new timeout value in milliseconds 120000, and then click OK.
5. Open Services.msc and locate the Autodesk Data Management Job Dispatch service.
6. Under the services Properties change the startup type to Automatic (Delayed Start), and then click OK.
7. Restart the computer.
Warning! Problems caused by improperly editing the Windows registry could render your computer operating system unusable. Microsoft provides a wealth of critical information that you need to know about the registry in the Microsoft Knowledge Base at http://support.microsoft.com/support.
Use the Microsoft® Registry Editor only at your own risk and only after backing up the registry as well as the system.dat and user.dat files as outlined for your operating system in the Microsoft Knowledge Base and in the related solution, TS66513. Additional information about the registry is also contained in the Help topics in the Microsoft Registry Editor.