This one has been a round for some time and keeps rearing it's head from time to time. You install AutoCAD (or AutoCAD based program, like Civil 3D, AutoCAD Architecture, AutoCAD MEP, etc) and when you launch the program it gives you an error.
"Customization File Load Failed. File Not found %RoamableRoot Folder%\support\acad." Interestingly, the person who installed the software is the only one that does not receive the error.
Basically it means that it is unable to find the menu file. You will be missing your toolbars, ribbon, and dropdown menus when this happens.
To resolve it we reset the secondary installer by :
1) Deleting the registry key: hkey_current_user/software/autodesk
Note: if you have other Autodesk software installed you'll need to find the subkey to delete. Do not delete this Autodesk folder unless you have no other Autodesk programs installed as it will reset each program back to defaults.
2) Renaming these two folders:
- c:\users\<login name>\appdata\local\Autodesk
- c:\users\<login name>\appdata\roaming\Autodesk
Note: Again, dig down to the correct subfolder for the program you're trying to reset.
Here are two Autodesk technical solutions that walk you through the process too:
Reinitiating the Secondary Installer for AutoCAD 2010
Resolving user specific issues by resetting AutoCAD Civil 3D 2013
Manually resetting the secondary installer did work in the two cases I had!
Give us a call if you need assistance. 888-528-4765.