Recently an Autodesk Vault user noticed that the Vault backup had failed to run because it seemed that the Vault Server's ADMS Console Administrator account appeared to be missing.
In the vault backup log, with the Vault Administrator set as the account to run backup, this error message appears:
1/4/2017 10:00:35 PM The user name and/or password appears to be invalid; please try again.
1/4/2017 10:00:35 PM Connectivity.Application.VaultManager.ServiceException: InvalidUserPassword  ---> Connectivity.Core.Exceptions.EncodableException: InvalidUserPassword 
When they attempted to log into the Autodesk Data Management Server Console (ADMS) with the Administrator account, access was denied with this message.
Although it appeared that the Vault Administrator account had been deleted, that wasn't really the case. There are two facts about Vault that pointed to the solution:
- Vault accounts cannot be deleted, only renamed or made inactive.
- Only one account at a time can have the 'SuperUser' status flag, which is the true Administrator account.
So, using the Microsoft SQL Server Management Studio (SSMS), the SuperUser account was identified as having been renamed as illustrated below.
Note: To locate the SuperUser account in SSMS, first select and expand the KnowledgeVaultMaster database, then expand the Tables, select then right click dbo.UserGroup, then 'Select Top 1000 Rows'.
So, once the SuperUser account was renamed back to Administrator, backup and ADMS login resumed normally.