I have outlined steps you or your IT department need to take before contacting your Support for help regarding Autodesk license/server errors.
Here are a couple errors that customers get when attempting to open a newly install network version of their Autodesk software on their machine. Typically the error is titled "Licensing Error" or a dialog box pops up and you are asked to verify the path of the server or license file.
Errors that you might see on the Server while setting up the LMTools Utility:
From the Stop/Start/Reread tab;
- Server failed to start
- Cannot read license file
From the Server Status tab;
- Vender dameon down
- Adskflex down
- Flexnet Licensing error:
Here are three things you should verify before containing your Autodesk support group.
- Verify the correct LMTools is installed.
- Try resetting LMTools.
- On the user machine; delete the licpath.lic, cascadeinfo.cas, and add an environment variable.
If you do the three things and you are still getting the error message take a print screen of the error message on the user machine and a copy of your servers debug.log typically found in the C:\Program Files\Autodesk\Autodesk Network License Manage.
Verify the correct LMTools is installed
Open up your LMTools on the server then click on the Help drop down menu and click on About. This will tell you which version you have installed. Click on this link to see the current version written by one of our Technical Specialist Jeff Lotan: http://blogs.rand.com/support/2013/05/i-just-received-2011-do-i-need-to-upgrade-the-license-manager-for-network-licensing.html
Try resetting LMTools:
- Open LMTools on the server and click on the Start/Stop/Reread tab.
- Click the check box to Force Server shutdown and click the button to Stop Server.
- Go to the Config Services tab.
- You need to make sure the paths for all three items are correct by clicking the browse button.
- Make sure that the two check boxes at the bottom of the Config Services tab are checked.
- Click Save Service.
- Go back to the Start/Stop/Reread tab and click the Start Server button then click the ReRead License File button.
- To verify that the license file was properly read you will want to go to the Server Status tab and perform an Enquiry. You will be looking for in the first few lines; Vendor Deamon on\up, adskflex on\up.
If you get any errors that show a code please copy all of the text and paste it in a new note pad file to send back to the tech.
If everything looks good on the server then on the user machine do the following:
On the client\user machine
You may need to re-path\re-point the Autodesk software to the new server. You will need to do the following to each machine:
- Delete the Cascadeinfo.cas file by navigating to the following folder, one the software connects to the license file this file will be re-created:
- Windows XP > C:\Documents and Settings\All Users\Application Data\Autodesk\Adlm Windows
- Vista > C:\ProgramData\Autodesk\Adlm
- Delete the Licpath.lic located in the C\Program files\Autodesk\software name (you may need to run a search on your C drive for the file licpath.lic in order to find it.) This file will be re-created once the machine connects to the server and finds the license information.
- Set an environment variable to specify one or more license servers for your Autodesk products:
- On the Start menu (Windows), click Settings > Control Panel.
- Double-click System.
- In the System Properties dialog box, click the Advanced tab.
- Click Environment Variables.
- Under System Variables, click New.
- In the Variable Name box, enter ADSKFLEX_LICENSE_FILE
- In the Variable Value box, enter the license server(s) in the following format: @server1;@server2;@server3 (where server is the hostname or IP address of your license server)
- Click OK to close out of all of dialog box.