You need to install a program and are having problems. You may be receiving errors or the install backs off and looks like it uninstalls itself.
The best way to get past most installation problems is to perform a clean boot. Here's what you need to do.
1) Ensure you have met the minimum requirements for the software you are installing.
2) Ensure you can login as a user with Administrator permissions.
3) Clean out the temporary files folders.
4) Ensure the program is not installed, or if recently installed you clean up/delete the files/folders and registry entries for that program and version. (see IMAGINiT solution #00019539).
5) On Windows Vista or Windows 7 disable the User Access Control. See below.
6) Boot up in Diagnostic Startup mode with the Windows Installer service enabled. This is the cleanest methods available.
To boot up into Diagnostic Startup with the Windows Installer Service enabled:
1) Ensure you’re logged in with Administrator permissions and select the Windows Start->Run and enter MSCONFIG and hit Enter.
a) If Normal is already selected, then select Diagnostic Startup. Select the Services tab and put a check in the box for Windows Installer.
b) If Selective Startup is selected, then you will need to first make note of what Services and Startup options are enabled or disabled. Select the Services tab and write down all the Services that are not checked, then do the same on the Startup tab. This will allow us to get back to your custom startup after we're done. Then select Diagnostic Startup. Select the Services tab and put a check in the box for Windows Installer.
2) Click Apply, then click Close.
3) Reboot the computer and login with the same credentials (login name) as when you ran MSCONFIG.
4) Put the DVD in (or run the setup from your download) and perform the install.
5) Reboot and login with the same credentials (login name) as when you ran MSCONFIG.
6) Run MSCONFIG again (Start->Run, enter MSCONFIG and click Okay).
a) If in step 2 above, Normal Startup was selected, then select Normal Startup, Apply and reboot.
b) If Selective Startup was selected in step 2 above, then select Normal Startup and go to the Services tab and uncheck, or deselect, the services per your notes. Then select the Startup tab and deselect the startup items per your notes. Then click Apply, then Close and reboot.
7) Login with the same credentials and test the program. If it runs, we’re done! If it doesn’t, then give us a call at 888-528-4765 and have your IMAGINiT support contract number handy.
To disable User Access Control in Vista and Windows 7.
1) Go to Start->Control Panel->User Accounts->Change User Account Control Settings (Win 7, Vista will be similar).
Note: you may need to select a user or go to Manage User Accounts and select the user to get to this option.
2) Turn it off (Vista) or set the slider bar to Never Notifiy (Win 7).
3) Reboot the computer.