You need to install a program and are having problems. You may be receiving errors or the install backs off and looks like it uninstalls itself.
The best way to get past most installation problems is to perform a clean boot. Here's what you need to do.
1) Ensure you have met the minimum requirements for the software you are installing.
2) Ensure you can login as a user with Administrator permissions.
3) Clean out the temporary files folders.
4) Ensure the program is not installed, or if recently installed you clean up/delete the files/folders and registry entries for that program and version. (see IMAGINiT solution #00019539).
5) On Windows Vista or Windows 7 disable the User Access Control. See below.
6) Boot up in Diagnostic Startup mode with the Windows Installer service enabled. This is the cleanest methods available.
To boot up into Diagnostic Startup with the Windows Installer Service enabled: 1) Ensure you’re logged in with Administrator permissions and select the Windows Start->Run and enter MSCONFIG and hit Enter. a) If Normal is already selected, then select Diagnostic Startup. Select the Services tab and put a check in the box for Windows Installer.
b) If Selective Startup is selected, then you will need to first make note of what Services and Startup options are enabled or disabled. Select the Services tab and write down all the Services that are not checked, then do the same on the Startup tab. This will allow us to get back to your custom startup after we're done. Then select Diagnostic Startup. Select the Services tab and put a check in the box for Windows Installer.
2) Click Apply, then click Close.
3) Reboot the computer and login with the same credentials (login name) as when you ran MSCONFIG.
4) Put the DVD in (or run the setup from your download) and perform the install.
5) Reboot and login with the same credentials (login name) as when you ran MSCONFIG.
6) Run MSCONFIG again (Start->Run, enter MSCONFIG and click Okay). a) If in step 2 above, Normal Startup was selected, then select Normal Startup, Apply and reboot.
b) If Selective Startup was selected in step 2 above, then select Normal Startup and go to the Services tab and uncheck, or deselect, the services per your notes. Then select the Startup tab and deselect the startup items per your notes. Then click Apply, then Close and reboot.
7) Login with the same credentials and test the program. If it runs, we’re done! If it doesn’t, then give us a call at 888-528-4765 and have your IMAGINiT support contract number handy.
To disable User Access Control in Vista and Windows 7. 1) Go to Start->Control Panel->User Accounts->Change User Account Control Settings (Win 7, Vista will be similar).
Note: you may need to select a user or go to Manage User Accounts and select the user to get to this option.
2) Turn it off (Vista) or set the slider bar to Never Notifiy (Win 7).
Recently an AutoCAD customer was running a large publish job and noticed that even after minimizing AutoCAD and opening Outlook, AutoCAD kept interrupting her email with what Microsoft refers to as 'stealing focus'.
Even when choosing the option to publish in the background, that applies to working in AutoCAD only and doesn't apply to working in other Windows programs.
Although this is very annoying, there is a relatively easy method to get AutoCAD and every other Windows application from interrupting another program.
There is a Windows registry DWORD value called ForegroundLockTimeout whose default value of 0 can be set to 30d40 in hexadecimal notation that effectively stops the interrupting loss of focus.
To make the adjustment shown above, go to Start, Run (or the Windows logo key + R) and enter Regedit.
Note: See warning note at the bottom to be cautious when editing the registry if you are not familiar with regedit.
Expand HKEY_CURRENT_USER as shown highlighted above, then locate and expand Control Panel and select Desktop. On the right locate and double click ForegroundLockTimeout
The cursor will be at the Value Data field with 0 highlighted. With the Hexadecimal base still selected, change 0 to 30d40.
Click OK and close Regedit. Then reboot your PC for the changes to take effect.
Warning! Problems caused by improperly editing the Windows registry could render your computer operating system unusable. Microsoft provides a wealth of critical information that you need to know about the registry in the Microsoft Knowledge Base at http://support.microsoft.com/support.
Use the Microsoft® Registry Editor only at your own risk and only after backing up the registry as well as the system.dat and user.dat files as outlined for your operating system in the Microsoft Knowledge Base and in the related solution, TS66513. Additional information about the registry is also contained in the Help topics in the Microsoft Registry Editor
If you have a current subscription contract you have access to Impression 3. If you cannot log into the subscription center or you do not have a current subscription contract contact your Autodesk Reseller.
Log into the Autodesk Subscription Center towards the bottom of the website you will see a link called “View all available product enhancements”. Click on this link to show the entire list of enhancements.
Scroll through the product enhancements until you find Autodesk Impression 3. Click on the English link to start the download.
I like to use the find tool in my internet browser which is holding your control key down and then press the F key for find. You will see it appear in the upper right corner or lower corner depending on your internet browser. Then in the find start typing Impression and it will highlight it for you.
Make sure you are prepared to download any software from the Autodesk website by verifying and checking the following;
I am a huge fan of using Google Chrome or Firefox to download from the Autodesk Subscription Website. Internet Explorer has a lot of restrictions and securities that block downloads.
Install Windows updates. Don't forget to look in the Optional list as there can be important updates there.
I've done this twice in the last 12 months now. Upgraded the flexlm (and it's needed for 2014 programs) to 11.11 and now we're unable to start the service.
As it turns out, there are still some Windows 2000 servers in use. Hey, if it's not broke, don't fix it right Unfortunately flexlm 11.11 is not supported on Win 2000 Server sooooo, it breaks it. You will need to put it on a different system then re-direct all the client machines to the new license manager machine. We have a Blog on that, click Here.
In AutoCAD-based 2014 products the Autodesk 360 ribbon tab was introduced that has an option available to collaborate on a drawing with other users using Autodesk 360.
The Design Feed palette provides a way to post and reply to messages, which can include attached images, to colleagues and clients through Autodesk 360. The messages can be linked to locations and areas within the drawing, and can be accessed online by the people that you authorize.
If you notice that the Design Feed palette does not update immediately after you save a drawing in Autodesk® 360, then you can force it to update with a right-click on the Autodesk 360 icon, located on the Windows taskbar, and then select Sync Now.
For more information about the Design Feed Palette, see online Help topic for Design Feed Palette.
Can you give access to users on Autodesk 360 who do not own Autodesk products?
Yes, you can give access to anyone by clicking on the paper icon in the upper right corner of the file name on Autodesk 360. You can specify that the document can be shared privately or publicly.
How to share a document/file privately:
If you specify that it can be shared privately you then will enter in the email addresses of the people you want to share the document/file with. You can also specify the person's access level. The user who receives the email does have to create a user name and password and does not have to own any Autodesk software. This just gives them access to the one document.
How to share a document/file publicly:
If you specify that it can be shared publicly and then you can either send the link by copying it and pasting it into an email or send the link via email directly from the website. The user who receives the email does have to create a user name and password and does not have to own any Autodesk software. This just gives them access to the one document/file.
The call came in as a "licensing issue" but the behavior said differently. You launch Manage 2014, it passes the splash screen and once you see the program it brings up the Customer Error Reporting (CER) dialog. AutoCAD 2013/2014 and Navisworks Manage 2013 ran fine.
To me, this says GRAPHICS issue. It's either the card (rare) or the driver (OFTEN). Sometimes it's something else, but not that often.
After much troubleshooting we verified the cause. It is not a licensing issue, but is a graphics card (or driver) problem.
To verify it's a video problem we did the following steps:
Right clicked Navisworks Manage 2013
Selected Run with Graphics Processor
Selected Integrated Graphics
It is a Card/Driver problem!
I believe this is a feature within either Windows or the NVIDIA graphics driver software.
If it is just the driver, which it normally is, check the Autodesk site (www.autodesk.com/hardware) to see if your card is supported. If it is, then they'll have a driver for you to download right from that site!
If you don't want to change it for each and every program manually NVIDIA has a control panel that you can use to make the change global.
To change it globally:
Right click the shortcut icon and select to “Change default graphics processor…” . Note it shows “Integrated graphics (default)” is the default setting here.
You will get the NVIDIA Control Panel...
In the control panel you can change the setting per program or globally
On the Global Settings tab you can change it for all the programs that can use it.
Now for another program it shows the NVIDIA processor as the default...
Note: Other graphics card manufacturers may have a similar setting, check your owners manual.
This option does not show up if you don't have both the NVIDIA card with the software AND an Integrated card too.
For example: Sherry does not have the right-click options and when you go to Start> and right click Computer and select Manage, select Device Manager and expand out Display Settings, you'll notice she only has the NVIDIA and not the Integrated device.
or on my system when I go into the Windows Control Panel>Display Settings...
With more customers using Autodesk Suite licensing now, it becomes increasingly important to track actual software title and version usage. Here is a listing of several tracking and reporting tools that can help you manage your license usage.
Centralized view of all license servers View detailed and accurate usage statistics across any combination of local or global license servers, in any location, time zone or even remote offices. Offline usage (“borrowing/commuting”) is also supported. Determine license utilizationover the enterprise not just a division.