While installing your Autodesk software you get an error message;
An internal system error occurred.
Please refer to DXError.log and DirectX.log in your Windows folder to determine problem.
Although you are installing the Autodesk products and get this message this is stemming from the operating system.
Autodesk software needs certain Microsoft components installed on the OS before it can properly install. If those Microsoft components are not installed correctly or are the wrong version you will get error messages when installing any of the Autodesk products.
Things to try:
- From the installation folder go to the 3rdParty folder > DirectX > and run the DXSETUP.exe. If this errors then there is something more seriously wrong with the OS and you most likely need to re-image the machine even if its a brand new computer. If the DXSETUP.exe installs with no errors then you can try to install the Autodesk software again.
- Sometimes the computer just needs to be updated. Go through this list before throwing the computer through the window; What you need to do before installing or reinstalling Autodesk software
- Go to Microsoft.com and enter in the error message and follow some of the solutions to resolve this issue.