Autodesk 2017 installation: 1: 5 2: Error : CreateFile() API failed! 3: 32 - IMAGINiT Technologies Support Blog

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04/22/2016

Autodesk 2017 installation: 1: 5 2: Error : CreateFile() API failed! 3: 32

When installing Autodesk 2017 you get an error mid-install 1: 5 2: Error : CreateFile() API failed! 3: 32. 

2017 error

Solution:

  1. Verify all Windows Updates are installed.
  2. Verify the graphics card is up to date. Helpful site: Autodesk Certified Graphics Card.
  3. Turn off the User Account Control Settings.
  4. Disable your antivirus and firewall.
  5. Install your software

Posted by on 04/22/2016 at 04:05 PM in Installation |

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Comments

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Heather Valachovic

Hi! Thank you for this information. I found I did not have to uninstall all Autodesk products to get around this error. This is a good thing, since the system has several versions of Autodesk products installed and configured at this point.

My solution was to stop the services that were running (and make sure they did not restart until I was done): Autodesk Application Manager Service, Autodesk Content Service, and make sure I exited the Autodesk 360 application as well as the Autodesk Desktop App. Once I did that, the installation worked as expected.

Posted by: Heather Valachovic | 06/27/2016 at 07:54 AM

Todd

I also discovered that complete uninstalls were not necessary. In my case, I had to stop Vipre Antivirus in services. After that, the install proceeded normally.

Posted by: Todd | 06/29/2016 at 08:34 AM

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