About three times a year we are asked to help reset the Administrator password for the Vault Server after it's been lost or someone leaves the company who knew the password but didn't leave notes.
If no other users have a Vault account that has the Administrator role assigned to it that can change the Administrator account's password, then Autodesk has a utility that can reset the Vault Server's Administrator password. They will provide two codes to unlock the utility for two days, one code per day.
When run after entering the code, the Administrator password will be set to a blank or no password. Then log in and set the Admin password.
Note: 'SA' in the image above refers to SQL Administrator.
To get the ADMS Server Admin Password Reset tool, open a case with Autodesk and request it. You can also open a case with us and we will request and relay the codes from Autodesk along with the reset tool. You can reach us from here:
- Technical Support: 888-528-4765 http://www.imaginit.com/support/overview
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