Recently we received a report of a jittery response when editing an Excel spreadsheet that was opened from Vault when running on a Windows 10 machine. That machine was logged into the Vault Pro 2016 client over a VPN connection. The same erratic response was occurring when viewing PDFs that were opened from Vault over the VPN connection.
An earlier version of Vault did not experience any of this jittery behavior and when the Vault client is closed, the disruption stops.
Also, Windows 7 machines could not reproduce the jittery behavior. Further, it was also noted that when a spreadsheet was checked out of Vault to work on in the local working folder, Vault would crash when the spreadsheet was checked in again.
Vault would also crash if the spreadsheet were double-clicked to open from Vault.
What ultimately worked was to set the Vault client shortcut's properties to run in Windows 7 Compatibility mode and also with 'Run this program as an administrator' checked.
The reasoning was along the lines of the .Net 4.6 version that Windows 10 uses. For Autodesk products before the 2017 model year, they are expecting .Net 4.5. By selecting Win 7 compatibility mode, then Vault was using what it found to be stable dependencies.
So, to recap, here are the conditions that caused the jumpy or erratic cursor and display behavior:
- Windows 10
- VPN connection to corporate intranet.
- Vault version before 2017.
- Non-CAD files being edited, .xlsx or .pdf, for example, opened from Vault.
If you encounter similar behavior with some or all of these conditions, try starting the Vault Client in Windows 7 Compatibility mode. That solved the problems for this instance of the erratic behavior.
Special thanks to Frank Bright at Precision Systems Engineering for the proven solution.
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