When launching your Autodesk software you get a Script Error. This error typically occurs after the initial install of the software.
An error has occurred in the script on this page.
Error: 'xmsgProductLanguage' is undefined
Solution:
Delete your desktop shortcut and create a new one by following these steps.
All shortcuts can be found in this folder C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Autodesk Folder or Program but here are others ways to create a desktop shortcut:
Windows 7: From the Windows Start Menu, go to All Programs > Autodesk > Autodesk Software<version>
Then right-click on the link for the program there and select "copy to" > Desktop
Windows 8.1:
From the Windows Start Menu > go to Apps > right click on the Autodesk Software<Version> > Click on 'Open File Location'
Copy the shortcut to your desktop
With the new shortcut on the desktop do the following: https://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/Script-error-launching-AutoCAD-LT-2017-and-2018.html
There are two solutions in the blog above. I have copied them in case the blog gets deleted.
First suggested solution:
"Closing error messages allows users to use AutoCAD 2017.
If you disconnect from the Internet, then start the program, and then reconnect to the Internet, error messages do not show up."
Can you please check to see if the above will stop the error messages, even if it is only temporarily?
I have also found references to similar errors that were browser related:
"This ended up being that IE's document mode was being defaulted to IE7 Standards. This was due to the compatibility mode being automatically set to be used for all intranet sites (Tools > Compatibility View Setting > Display Intranet Sites in Compatibility View)."
Please check this setting and change it to see if the errors continue.
"Older IE versions (IE7 and IE 8) show following error."
Please check your version of IE and let me know what version you are using.
Also, I have a couple of other questions:
1. What OS are you using?
2. What version of Java do you have installed on your system?
3. Since only two of the five systems with AutoCAD 2017 are having issues, can you think of any differences between the two systems and the 3 that are not experiencing the issue? Maybe things like whether or not the users have Admin privileges or not, if the software was installed differently on the 2, or perhaps they are on a different network or subnet should be considered.
Second suggestion Solution:
The issue was actually being caused by the language parameters of the shortcut which is automatically placed on the desktop upon install. (See picture)
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FIX: All that needed to be done was to start the application using the EXE. (C:\Program Files\Autodesk\AutoCAD LT 2017\acadlt.exe)
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Once this was done the program could finish the activation process without any script error and started as normal. As a result, the orginal shortcuts with the language parameter now works as well.
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