IMAGINiT Technologies Support Blog

How to Obtain Reprise License Manager Diagnostic information

Issue

If you are having problems starting the Reprise License Manager (RLM) service to issue IMAGINiT Utilities licenses, here you can find some diagnostic (troubleshooting) information.

Solution

There are two ways to get to the RLM web-interface:

1. From within the SetupHelper, click “Website” 

2. Another method is from the server open a web browser and enter localhost:5054 in the address field and hit enter

• Next, click the Diagnostics button on the left sidebar
• Then click “Run Diagnostics”
• Then open up the text file in the C:\Program Files (x86)\IMAGINiT Technologies\Reprise License Manager folder.

 

DWF Crash when viewed through Vault Preview or Design Review

Issue
Certain DWF files will cause the Vault Client or Design Review to crash. These files are still viewable through the Autodesk Web Viewer (https://viewer.autodesk.com/). You may see the error code "Unable to load DLL APIHelper.dll: The specified module could not be found." (Exception from HRESULT: 0x8007007E)

Cause
The cause of this issue is currently under investigation by the Autodesk Development Team. Incident ID:27241

Solution
The following is a link to the current issue being tracked and investigated by Autodesk. Please refer to this link for the current status of the issue: https://knowledge.autodesk.com/support/vault-products/troubleshooting/caas/sfdcarticles/sfdcarticles/Vault-Preview-crashes-with-error-message-HRESULT-0x8007007E.html

How to Hardcode the IMAGINiT Reprise License Manager Dynamic Port

Issue

When checking the license “Status,” you find the port keeps changing from time to time. This port is dynamically generated from time to time.

To get to the server status when on the server, click this link (http://localhost:5054/home.asp ) or run setuphelper.exe and on the Service tab click the Website button:

When you are trying to open up the firewall port you have to keep adding to it instead of it being static.

Causes

The license file has one of two ports hardcoded in the license file; one is dynamic and will change from time to time. The Reprise License Manager (RLM) uses 4-5 ports, one for the Rand.exe and one for the RLM.exe. We typically put in 27051 for the rlm.exe so the Rand.exe will dynamically change. It also needs 5053, 5054 for the web interface.

Solution

We can hardcode the dynamic port to a specific port number so it won’t change going forward. This will also help avoid conflicts with any other Reprise License Managers installed and running on the same server.

1. Run the setuphelper.exe and ensure the service is stopped. 

Note: SetupHelper.exe is located on the server in the folder: C:\Program Files (x86)\IMAGINiT Technologies\Reprise License Manager 

2. After it says “Stopped," exit the setuphelper.exe by clicking the "X" in the upper right corner.

3. Edit the license file and add a port on the ISV line. The license file should be in the same folder as setuphelper.exe.

4. Open the license file in a text editor like notepad. At the top of the license file you should see something like this:

HOST W10-MyPC 4b15ccgb87d3 27051
ISV rand
LICENSE rand imaginitc3dutilities 2020 permanent 5 max_roam=14…

Note: The 27051 above is configurable by the administrator of the license file. IMAGINiT defaults it to 27051 so any blogs will use that number.

Say we want to hardcode port 6005 into the license file. Locate the ISV line and add PORT=6005 to the end of the line. Ensure there is only one space after rand and port.

HOST W10-MyPC 4b15ccgb87d3 27051
ISV rand PORT=6005

5. Exit the text editor and save the license file.

6. Run setuphelper.exe

7. On the Service tab, click "Start."

8. Once it changes to Running, click the “Website” button.

9. Click the "Status" button and verify. The port is now 6005, as we put in the license file.

From Revit to Fabrication

How to pull systems out of Revit and into Fabrication MEP

1. Starting in Revit, isolate a specific service by hovering over it and hitting "Tab" until it’s all highlighted. Click on it to select all.

2. Go to the "Add-Ins" tab and click on "Store Design Line Elements" then click the "Out" button with the arrow.

3. It will ask where to save the ".RIF" file and what to name it.

4. Open Fabrication and type in "Processrun" then select the ".RIF" file you saved.

5. A window named "Mappings" will open. This is where you will select the Revit service and assign it to one of the Fabrication services on the "Services" tab. Right click on the line items one by one and "Edit" them to assign the correct service.

Note: The tab "Fitting Ignores" should be set to "NO." Hit "OK" once all settings are ok. 

6. The .RIF will load in the drawing. If you do not see it, do a Zoom extents and you will see everything that was brought in.

7. Double click on the design line to "activate" and work on it. From here, you can fix anything that didn't process correctly or switch out fittings if needed.

Beyond eLearning: What ProductivityNOW Adds to Your At-Home Autodesk Solution

Working from home has its perks – such as no commute - but it also has disadvantages. The main one being the loss of knowledge that is normally available.

Being away from your team, you realize how much you relied on your peers to answer your quick ‘how to’ questions.  Reaching out to them by IM, email or phone, isn’t quite the same and it can be difficult to explain or demonstrate through these mediums.

ProductivityNOW provides not only self-paced eLearning with courseware from ASCENT and Eagle Point, but also extensive search capabilities, allowing you to access quick answers to your questions.

• Powered by Pinnacle Series from Eagle Point, ProductivityNOW has a comprehensive online learning library for Autodesk products with videos and in-depth explanations on how to leverage different features. Here are just a few things included with ProductivitiyNOW:Courses for all major Autodesk products.
• Real-world examples from industry-experienced engineers.
• Lessons accommodate multiple learning modalities: visual, auditory, and tactile.
• Courses are available anytime, anywhere.
• User-created workgroups enable the sharing of content with teams or project members.
• Content is easy to find through the online searchable library, which explores all courseware, videos, downloadable sample files, and more.

During this time, Eagle Point has gone a step further and is offering FREE access to the Business & Management Skills and Microsoft Training content for all new and current users of ProductivityNOW through April 30th. 

ProductivityNOW subscribers can access this content for free until April 30:

Business and Management - some titles to review include:

• Working Effectively from Home
• Leading Virtual Teams
• Online Meeting Etiquette
• Cyber Security for the End user 

Microsoft Office:

• Office 365 Teams
• Office 365 Skype for Business
• Office 365 Collaborating in Office 365
• Office 365 OneDrive
• Office 365 New Features
• Office 365 Overview
• Office 365 Outlook Web App
• Office 365 Core Apps

Learn more about ProdcutivityNOW by contacting your IMAGINiT representative.

Consulting Services – What Now?

While everything seems up in the air right now, know that IMAGINiT will be here to support you and your team. 

I had a services or consulting engagement underway with IMAGINiT, will it continue?  

Yes. As always, our entire consulting services team continues to be focused on making the client experience as positive as possible during this challenging time.  

Our Project Managers are reaching out to work to you, reassuring you that we are committed to supporting you and your business through the successful completion of the project.  

Here’s some useful information our Project Managers may share:   

• A reminder of the usual ways to stay in touch with your Project Manager (ex. Phone, Email, Direct Messaging via Skype, Teams).  
• We can still perform all project meetings remotely leveraging WebEx, Teams and conference calls.  
• Where possible, we will convert on-site service tasks to tasks that can be completed via remote access. (e.g. software installs, configuration, testing, etc.). Our teams are skilled in secure remote access systems. 
• If needed, on-site custom training sessions can also be converted to remote LIVE Online training or presentations. For customers that have not done LIVE Online training before, we will offer a guarantee that if you are not completely satisfied with online delivery, we will come back and redo the custom class onsite at a later date.  
• We’ll work with you on project-related tasks that need to be rescheduled for any reason.  

Frequently Asked Questions – IMAGINiT Training During COVID-19

UPDATED AS OF JULY 9, 2020

As many organizations move to remote working, IMAGINiT is here to help. Many of you have classes with us, here’s some answers to questions you may have. 

I had a training class scheduled with IMAGINiT, is it still running?  

Yes, we continue to run all classes through our LIVE Online format, ensuring our customers remain proficient with their Autodesk software products. At this time, we are not holding any classes in-person.

For previously-scheduled in-person classes:  

• IMAGINiT is following all state and federal government guidelines for travel restrictions and in-person meetings. With these in mind, our training coordinators are actively working with registered students to transfer in-person classes to be delivered via LIVE Online.
• You have the option to move to an instructor-led LIVE Online class or reschedule without penalty.
  

For instructor-led, LIVE Online classes:   

• We have increased the number and frequency of these classes, giving students more options to find the courses that meet their learning needs' 
• LIVE Online is a proprietary and state-of-the-art online learning platform. Our instructors are not only Autodesk software experts, they have also been trained on how to deliver a best-in-class learning experience using this platform 
• Our LIVE Online environment has been designed to facilitate real-time interaction, desktop sharing, remote access, and student-to-student collaboration

What options does IMAGINiT provide for self-paced, eLearning?   

IMAGINiT’s ProductivityNOW platform, powered by the Pinnacle Series platform from Eagle Point, offers a variety of on-demand education options. This on-demand education program contains supplemental videos, quizzes, and detailed practice exercises to facilitate understanding and retention of the material. 

With teams now working remotely, many employees won’t have immediate access to their BIM Manager or the power users on their team to answer their “how do I” type questions.  

ProductivityNOW provides quick answers and videos references that will keep your team productive while working apart from one another.   

Please reach out to your IMAGINiT representative for more information.  

Ways to Work from Home with Autodesk Products

Issue: Working from home with Autodesk products

Solution: There are many solutions available! You just need to pick the one most appropriate for you.

Single-User access licenses on subscription

1. Install your software on your home computer using your existing serial number and sign-in to your Autodesk Account using your work username and password

Standalone licenses on subscription or maintenance:

1. Request a license to use software at home.

Network Multi-user licenses on subscription or maintenance:

2. Request a license to install software at home.

OR

3. “Borrowing a License” from office server to work from home.

What is license borrowing? How does it work?

OR

4. “Borrowing a License” from office servers via your company VPN.

 

Common issues and additional information

Addressing common issues with a slow network or VPN connection

Options for doing remote work-sharing

 

Considerations for using Autodesk manufacturing products offsite:

Autodesk Vault requires that Vault Clients be able to access the server hosting Vault and possibly the licensing server as well.  There are multiple methods to access Vault available to you and you will need to choose the method that is most compatible with your environment.

• The default configuration uses Port 80If accessing the Vault via VPN
• For troubleshooting basic connection issues

If your Vault is already being hosted on a Cloud Server and is accessed by either VPN or is configured for SSL, no additional changes are needed.

If you have questions or need assistance, don’t hesitate to reach out to the IMAGINiT team for advice, assistance, and support.

 

Best place to download support versions of Autodesk software products to use from home:

Ava.autodesk.com

 

Installing software updates/patches on your software after installing:

How to install updates using the Autodesk Desktop App:

If the Desktop App doesn't appear to be working, then manually download and install using your Autodesk account:

 

General information on remote file storage options and cloud platforms:

1. BIM360 is a great platform to store and share information.

Additional Info:

Autodesk BIM360

2. Dropbox:

3. Google Drive:

4. pCloud:

5. OneDrive: (Microsoft office)

Please do not forget to run audits and purges on your files to keep them clean, and while you’re at it please don’t forget to wash your hands! This is the #1 way to avoid getting “cooties” from Karen in Accounting.

LIVE Online Virtual Classroom - A Better Way to Learn Online

For a lot of companies, the “new normal” work routine means employees have little to no access to their peers or company mentors. Whether this leaves them some extra time to sharpen their design skills or to learn something new to stay competitive, IMAGINiT’s LIVE Online virtual classroom is the place to start.

At IMAGINiT, our goal is to deliver a learning experience that is engaging, interactive, and effective for our students. Our instructors are trained experts with numerous years of field experience. With IMAGINiT’s LIVE Online training platform, we addressed the challenges we encountered with other technologies, and we follow a proven teaching methodology with Instructor-led discussions, demonstrations, and supervised student exercises.

Unlike traditional online learning through prerecorded videos or conference calls, our proprietary LIVE Online instructor-led classes offer an immersive experience that brings the collaborative elements of a real classroom environment to your computer. This ensures students receive personal, hands-on guidance when needed, and helps eliminate distractions.

Above is an example of what our LIVE instructors, Noah, sees when a student need assistance.
He is able to help real-time and walk students through different solutions.

Benefits from instructor-led, LIVE Online classes include:

• Learning through interactive lessons with real-time instructor and peer assistance
• Classes limited to 10 students for optimal student-to-instructor ratios and group collaboration
• Over 70 different LIVE Online Autodesk software classes to choose from
• Access to our IMAGINiT Lab which runs the latest Autodesk 3D design software- no need to load it onto your own system
• Immediate feedback, answers to questions, and participation in live discussions
• Desktop sharing that enables instructors to provide over the shoulder help and allows students to share best practices with their peers in the class
• 30 days of post-training support from the instructor for all your “How do I…” questions

A LIVE Online virtual course is more than just a better way to learn; IMAGINIiT instructors are skilled in delivering virtual training and you will feel confident and successful with your new skills long after you log off.

Ready to learn more?

Learn more about IMAGINiT training and the LIVE Online virtual classroom by visiting http://www.imaginit.com/training, or call an account representative at 1-800-356-9050.

LoadLibrary Failed with Error 126 on Remote Desktop Connection

Issue:
Using Remote Desktop Connection(RDC) to connect to a remote machine give you LoadLibrary Error 126
(there can be other LoadLibrary Error codes for other AutoCAD vertical products, 126 is common for AutoCAD, 86 & 87 are common for Civil 3D, etc.)

Causes:
This is caused by the graphics engine on the local machine not being capable of handling the RDC connection to the machine with AutoCAD

Solution:
As we navigate new waters around here, I have run across this issue and want to inform you on the reason and provide a better answer than the Autodesk KB:
https://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/Error-LoadLibrary-failed-with-error-126-when-starting-AutoCAD.html

Here’s the actual issue, if a customer is trying to Remote Desktop Connection (RDC) from their home PC into their work PC, and an AutoCAD based product shows this, it may not be the ATI component. It’s how RDC works is it uses the host PC (user’s home PC) graphics engine to display what is on the remote PC. If they update the graphics drivers and still get that error, then they will need to investigate other options, since we cannot re-tune RDC or bypass it.

So, they will need to look at other screen sharing programs and cannot use RDC to accomplish their task. (like ConnectWise, LogMeIn Pro, Team Viewer, etc.) This generally only affects AutoCAD based programs.

You can investigate these options:
https://www.techradar.com/news/best-remote-desktop-software