Vault Pro Client Add-in for MS Office 365 is continuously becoming disabled in Excel and Word

Issue:

The Vault Pro 2020 Add-in for Microsoft Office 365 apps for Excel and Word are being disabled as they load on a Windows 10 version 1909 workstation. Before version 1909 the add-ins launched normally. Also, the Outlook add-in works normally with version 1909.

Further, Excel cannot be closed after checking in a file into vault, after the add-in has been reloaded.

Causes:

This was tested on a domain that loaded Microsoft OneDrive and SharePoint as well as Microsoft Azure Information Protection. The Excel 2016 was running from Office 365.

Solution:

What was found to interfere with the Vault add-in was a Microsoft application called "Microsoft Azure Information Protection" inside Excel's Options.

Microsoft Excel Options (shown on a workstation in the Netherlands)

The confirmed solution was to uninstall "Microsoft Azure Information Protection" that appears in the Program and Features like this:

Once uninstalled, then Excel and Word were able to retain the Autodesk Vault Addin for Office 2016 and also check out, check in and close Excel normally.

Comments

[Aaron Fisher]

Wonderful write-up, Bob, and excellent work getting down to the bottom of this issue. We appreciate you and your team.

[Bob Felton]

Thanks Aaron. I appreciate the feedback.