IMAGINiT Technologies Support Blog

NEW Home for the IMAGINiT Support Blog

Our team enjoys providing tips and tricks, beyond what you read here on the blog. Check out our new home on the IMAGINiT Technologies Resource Center.

There you'll find many of our older posts, as well as on-demand webcasts, video tips, ideas for future improvement, and more. 

Content from our amazing technical team will continue! We hope you’ll join us: https://resources.imaginit.com/support-blog.

When connecting to Vault, "could not find the Data Management Services on" error appears and standard troubleshooting steps do not resolve the issue.

By: Heath White | SR. MFG Support Specialist

Issue:

The "could not find the Data Management Services on" is a relatively common error that can affect all levels/versions of Vault.  There are multiple articles regarding this error and the steps you can take to resolve it, however, there may be times when the standard troubleshooting steps do not resolve the issue.

Reference: https://knowledge.autodesk.com/support/vault-products/troubleshooting/caas/sfdcarticles/sfdcarticles/could-not-find-the-Data-Management-Services-on.html

The case that brought this issue up was in a replicated environment with the subscriber returning the error shown above when users attempted to access the subscriber. 

After confirming that ADMS was accessible, IIS was running, SQL Agent was running, etc., no other obvious issues presented.  The only indication on the server that there was anything wrong, was provided by the Server Diagnostic Tool.  This tool indicated the following error:

"ASPX file failed to run at URL: http://localhost:80/TestASP/TestASPNet.aspx"

The standard troubleshooting steps to resolve that error did not correct the problem, nor did the additional steps indicated in the following article:

https://knowledge.autodesk.com/support/vault-products/troubleshooting/caas/sfdcarticles/sfdcarticles/Error-ASPX-file-failed-to-run-at-URL-http-localhost-80-TestASP-TestASPNet-aspx-during-Vault-Server-installation-pre-checks.html

Solution:

The steps required to resolve this issue are as follows:

1. Bring up the IIS Manager

2. Right Click on each of the App Pools indicated above and choose “Advanced Settings”, as shown below

3. For each Application Pool change the “Load User Profile” setting to “True” if it is not already set

These steps corrected the issue in this situation when no other steps provided a resolution.  I hope this gives you one more troubleshooting tool when working with Vault and network communications.

Special thanks to Josh Ferrell for bringing this to our attention along with the resolution.

How to create a Support Case on the IMAGINiT Website

By: Heather Volk | IMAGINiT Technologies Technical Support

 

Steps:
1. Sign into account
2. Click on Support Contracts, then Submit A Case

3. Fill in all information that is missing:

4. Once submitted it will give you the case number:

Support Levels:
IMAGINiT has different levels of support to cover all customers. Our response time to cases depends on the level of support. For more information on that please review here: https://www.imaginit.com/support/overview

Why Train with IMAGINiT?

Assign Multi-user Products in Autodesk Account

Only Contract Managers or Software Coordinators can manage multi-user product users.
The Autodesk Account website is where you add users and assign them cloud services.

Note: To change the Contract Manager or Software Coordinator see https://blogs.rand.com/support/2020/06/how-to-change-the-contract-manager-primarysecondary-admins-and-software-coordinator.html

Multi-user seat assignment does not give users access to download software or to the network licenses.

• To set up the network license manager:
https://blogs.rand.com/support/2020/06/download-and-install-autodesk-network-license-manager-lmtools-or-flexlm.html
• To generate a license file:
https://blogs.rand.com/support/2020/06/get-an-autodesk-license-file.html
• To download software:
Use the AVA-Autodesk Virtual Agent or download software as the Contract Manager or Software Coordinator.

User Management-Classic View

In Autodesk Account’s Classic User Management, you can only assign Cloud services to multi-user licenses.
• Sign into Autodesk Account.
• In the left panel go to User Management > Classic User Management.

Add Users

1. To add a user click on the +Add button under the All Users list:

2. Fill in the user’s email, first and last name and click Save & Continue.
3. To add multiple users select the Bulk Add option.
4. Enter in a list of users separated by a semi-colon and click Save & Continue.

Note: If the user does not accept the the invitation email within 90 days, resend the invitation.

Classic User Management-Add users:
https://knowledge.autodesk.com/customer-service/account-management/users-software/classic-user-management/add-users-classic-um

Assign services to users

Note: Each multi-user license allows you to assign cloud services to three users.

1. Find the user in the list.
2. Select Edit Access by the user’s name.

3. Put a check mark beside the Assign box at the top right to assign all services or assign individual services from the list.

Classic User Management-Assign product and services to users:
https://knowledge.autodesk.com/customer-service/account-management/users-software/classic-user-management/assign-products-to-users-um

Remove users

To delete users that no longer work for the company:
1. First remove any products, services or benefits assigned to the user by clicking Edit Access and removing any Assign check marks then clicking Save.
2. Click on the X by their name to delete them:

3. If there is no X button the user is a Contract Manager or Software Coordinator.
4. 4. See the link on how to change a Contract Manager or Software Coordinator prior to deleting them.

Autodesk Civil 3D: How to Manually Copy a Part List from One Drawing to Another

By: Jeff Arbogast , CSV | Solution Center Team Lead

Issue:
How to manually copy a part list to another file

Solution:

1.) Open both files into the same session of Civil 3D.

2.) Make the Drawing you wish to add the Parts List to active (The one you can see in the drawing window).

3.) In the Settings Tab of the Toolspace at the top select the dropdown as show in the image and select Master View.

4.) In the Toolspace, you will now see all files you have open in this session.

5.) Scroll down to the Drawing you wish to copy the parts List from and expand Pipe Network.

6.) Expand Parts Lists.

7.) Select and hold down the Parts List you want and drag this list into the new Drawings Graphic (Drawing area) and drop.

8.) You will now have this Parts List added to the new file.

Autodesk Civil 3D Importstylesandsettings command does not import Pipe Network Part Lists

By: Jeff Arbogast , CSV | Solution Center Team Lead

Issue:
Importstylesandsettings command does not import Part Lists

Causes:
Unknown

Solution:
This is a known issue and is with Autodesk Development.

Work around
You must manually copy the Part List into the new file

Link To
Autodesk Civil 3D How to Manually copy a Part list from one Drawing to another

How to Find More Materials to Use in Revit 2020

By: Roger Weires, Applications Expert 

Issue:
How to add more material into your list of material for Revit 2020.

Causes:
Autodesk preloads a few of the material, then stores the other materials in an Asset Browser library.

Solution:
1. Click the Manage tab from the ribbon

2. From Settings pallet, click Materials

3. Click add the ball with a plus sign and select Create New Material

5. Select the Asset Browser button, which can be found to the lower left of the material dialog box

6. Double click Autodesk Physical Assets

7. Click on a material (example-Stone)

8. The material will appear to the right

9. Double click on the material that you would like. It will appear in the new material that you made

 

Civil 3D IMAGINiT Utilities 2018 Legacy Commands Do Not Function

By: Jeff Arbogast, CSV,  Solution Center Team Lead

Issue:
Civil 3D IMAGINiT Utilities 2018 Legacy Commands do not function. When attempting to use the legacy commands an "error unknown" command comes up in the command line.

Causes:
This is a known issue and an update is required to get this functionality back

Solution:
- Launch Civil 3D 2018
- Go to the "IMAGINiT" tab in the Ribbon
- Select the "About" button
- Once the About Dialog Box opens select "Check for Updates"

Let the utility update the Utility after the update the legacy commands should work as intended.

Create new Coordinate System from a PRJ file

By: Doug Folck, Solution Center Team Lead - AEC

Issue:
New, no-distortion localized coordinate systems are being created which do not yet exist in Map 3D/Civil 3D. These are the steps to create a new coordinate system from the information contained in a PRJ file.

In this example, we will be creating a coordinate system for Franklin County, Ohio, based on the contents of this PRJ file:

PROJCS["Franklin",
GEOGCS["GCS_NAD_1983_2011",
DATUM["D_North_American_1983",
SPHEROID["GRS_1980",6378137.0,298.257222101]],
PRIMEM["Greenwich",0.0],
UNIT["Degree",0.0174532925199433]],
PROJECTION["Transverse_Mercator"],
PARAMETER["False_Easting",164041.666666],
PARAMETER["False_Northing",328083.333333],
PARAMETER["Central_Meridian",-83.10],
PARAMETER["Scale_Factor",1.000037],
PARAMETER["Latitude_Of_Origin",39.75],
UNIT["Foot_US",0.3048006096012192]]

Solution:
In AutoCAD Map 3D or Autodesk Civil 3D, select the Planning and Analysis Workspace. On the Map Setup tab, in the Coordinate System panel, select Create > Create Coordinate System to start the wizard.

1. Create coordinate system- Select Create a coordinate system definition

2. Specify starting point- Select Start with a coordinate system, then "next."

3. Specify coordinate system- Select Create a new coordinate system. Coordinate system type = Projected

a. Create coordinate system
Code: Specify a unique code for the new coordinate system.
Description: Enter a description of the new coordinate system.
Source: Enter the data source from which the values for this coordinate system were taken.
(Note: Description and Source can contain anything you want but cannot be left empty.)
Unit: Select the units to use for this coordinate system.
Categories: Select the category (or categories) in which this coordinate system will appear.
Referenced to: Select Geodetic, then "select." In the Coordinate System Library, highlight NAD83, then "select."

When all fields have been filled, click "next."

b. Specify projection
Select Transverse Mercator, then confirm by choosing "Yes."

Copy and Paste values from the PRJ file to the form as shown.

When all fields have been filled, click "next."

c. Specify common parameters
It is not necessary to add any information to this page, but for the best performance of the Online Maps, it is a good idea to limit the Useful Range. The latitude and longitude values show here are just outside of the limits of Franklin County. When complete, click "next."

4. Review coordinate system- Compare the values on this page with the PRJ file.
(Notes: GEOGCS will show "LL83". It is equivalent to "GCS_North_American_1983". Rounding is expected so some values will not precisely match.)

When complete, click "finish."

The new coordinate system is now ready for use by any version of AutoCAD Map 3D or Autodesk Civil 3D installed on the same computer.