IMAGINiT Technologies Support Blog

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There you'll find many of our older posts, as well as on-demand webcasts, video tips, ideas for future improvement, and more. 

Content from our amazing technical team will continue! We hope you’ll join us: https://resources.imaginit.com/support-blog.

LoadLibrary Failed with Error 126 on Remote Desktop Connection

Issue:
Using Remote Desktop Connection(RDC) to connect to a remote machine give you LoadLibrary Error 126
(there can be other LoadLibrary Error codes for other AutoCAD vertical products, 126 is common for AutoCAD, 86 & 87 are common for Civil 3D, etc.)

Causes:
This is caused by the graphics engine on the local machine not being capable of handling the RDC connection to the machine with AutoCAD

Solution:
As we navigate new waters around here, I have run across this issue and want to inform you on the reason and provide a better answer than the Autodesk KB:
https://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/Error-LoadLibrary-failed-with-error-126-when-starting-AutoCAD.html

Here’s the actual issue, if a customer is trying to Remote Desktop Connection (RDC) from their home PC into their work PC, and an AutoCAD based product shows this, it may not be the ATI component. It’s how RDC works is it uses the host PC (user’s home PC) graphics engine to display what is on the remote PC. If they update the graphics drivers and still get that error, then they will need to investigate other options, since we cannot re-tune RDC or bypass it.

So, they will need to look at other screen sharing programs and cannot use RDC to accomplish their task. (like ConnectWise, LogMeIn Pro, Team Viewer, etc.) This generally only affects AutoCAD based programs.

You can investigate these options:
https://www.techradar.com/news/best-remote-desktop-software

How to update your video card

Check to see if your video card is on the list of certified Autodesk tested video cards and if there is an update. If your video card is not listed or you are still having issues go to your video card manufacturers site.

 

If you run windows updates, look at Optional updates for your graphics card update. If you don't see one you still need to verify it is truly up to date. I like to look at my system specs to verify my driver is up to date.

Open the Run dialog box by clicking your keyboards Windows+R keys to open the Run box. Type “msinfo32” into the “Open” field, and then hit Enter.

You should immediately see the System Information panel.

Expand Components and click on Display. You will need to widen the Value column so you can see the entire Driver information. The date of your driver is the last time it was updated.

You will then go to your graphics card manufacturers website to find out if there is an update. 

As you can see I have gone to the NVIDIA drivers website and found that compared to my driver in the system information above I have an update.

 

AMD video cards can be found at the AMD website and the Intel on-board graphics cards you need to go to your machines manufactures website to find your update i.e. Dell, HP, etc.

ReCap Activation Issues

Issue:

You launch ReCap and it tells you your trial has expired and you need to register the product. If you attempt to enter your SN/Key it fails to activate as an invalid SN/Key

Causes:

There are 2 versions of ReCap (more info on the differences here):

ReCap - It is the Free Version of the point cloud viewer (it is included with the Suites and single Autodesk products).

This version has a timeout built into the software that requires the user to either:

• Upgrade to a newer version of the software, when available. Updates are always notified within the app.

• Activate it as ReCap Pro with a valid license.

ReCap Pro - It is the full-featured version of ReCap. It requires a specific license which is usually provided when purchasing an Industry Collection e.g. AEC, or an individual ReCap Pro license.

Solution:

From an installation point of view, ReCap and ReCap Pro are basically the same desktop applications. ReCap contains both free and for-pay professional features. The for-pay features are called " Pro" features, and are activated under term-based subscription plans.

Thus, the reason of the above errors is that any Suite or Single Product licenses does not cover ReCap Pro. Since it only includes the ReCap free version, no activation is necessary.

You can either acquire a ReCap Pro license or use the ReCap free version.

Download and install it will work as recap pro for 30 days and then will become regular recap

https://www.autodesk.com/products/recap/free-trial

Autodesk installation error 1303

When installing your Autodesk software you get an error message:

Error 1303. The installer has insufficient privileges to access this directory: C:\Program Files\Autodesk\AutoCAD 20XX\Sample. The installation cannot continue. Log on as administrator or contact your system administrator. 

This is a user permissions issue and not the Autodesk installer issue.

You will need your IT to log into the machine to run the installer.

Have your IT verify the following permission under your user login by following my blog called Autodesk Permissions: What folders need full permissions for each user?

 

"Error 1303. The installer has insufficient privileges to access this directory: C:Windows\Installer\{AB...}. The installation cannot continue. Log on as an administrator or contact your system administrator."

If you are getting error 1303 when trying to install or reinstalling your Autodesk software its related to a microsoft windows issue or a permissions issue. Here is what you can do to fix this:

• Have your IT log into the computer using the computers administrator login and password. Even if you are apart of the administrator group you still might not have enough permissions to install the software.
• Have your IT fix the machines permissions by giving the user full control of the C:\Windows folder and all folder locations that Autodesk needs to install to. Click Autodesk permissions to read more on what folders need to have full control.
• Run the Microsoft Fix it Tool. 
• Last resort that I don't think anyone wants to hear is that you will need your IT to re-image your machine.

 

How to assign users to the Autodesk software

Find the Autodesk Contract Manager for your company. This is going to be the person who purchased the software. Need more help? Here is my blog on Who is my company's Autodesk subscription contract manager.

Once you have figured out who is the Autodesk Contract Manager for your company they can sign into https://manage.autodesk.com using their Autodesk user name and password.

If you don't know your sign in or password you can enter in your work email and click NEXT.

Then click on the FORGOT? link to rest your password.

HOW TO GIVE PERMISSIONS TO YOUR USERS

NOTE: By default one of the Autodesk seats you purchased will automatically be assigned to you the Contract Manager. Sign into your Autodesk account and verify you don't have unnecessary seats assigned to you.

Click on User Management in the panel on the left. If you are the Autodesk Contract Manager and you do not see these icons to the left of your Autodesk Account contact your Autodesk reseller so they can get this fixed for you.

Verify the user(s) is showing in the list of All Users. If there are users missing you need to add them by click on the Add button at the top of the page.

If there are users in the list that no longer work for the company you can delete them by first clicking on Edit Access and removing any check marks then click Save.

To Delete their name click on the X by their name. If there is no X that means they are the Contract Manager or the Software Coordinator and you will need to call your reseller to get them removed.

To assign a user to the software you will click on Edit Access on their name.

Scroll down and put a check mark next to the software. 

If you cannot put a check mark next to the software because there is zero seats available this means that someone else or the Contract Manager has the software assigned to them.

If you don't know who has the seat(s) you can use the filter tool at the top of the users list. You can filter by software name or contract number.

 

AutoCAD first start up error: "Establish an Internet connection to continue" - caused by antivirus

An AutoCAD LT 2018 customer had tested all the known solutions in Autodesk's technical article here, but could not get past the message "Establish an Internet connection to continue" when starting up the single-user subscription license version for the first time.

The message looked like this:

For this particular customer, the cause for this message was ESET Endpoint Antivirus Protection version 6.3.2016.0 that was blocking the connection to the Autodesk license site at cur.autodesk.com.

IT turned off the ESET option to 'Enable HTTP protocol checking' in the Web access protection in ESET's Advanced Setup.

Note: Under WEB AND EMAIL, click Web Access protection and uncheck 'Enable HTTP Protocol checking'

We confirmed that AutoCAD LT 2018 was able to start up when that option was unchecked. 

So, we added the filter *.autodesk.com to the allowed websites in ESET and turned on the 'Enable HTTP protocol checking'  option again and confirmed that AutoCAD LT 2018 could start up again.

We discussed with IT setting that whitelisted filter for all other workstations that need AutoCAD LT as a group policy at start up.

 

Note: Also see this related blog article: Vault Client cannot connect to server - has a stalled 'Testing server connectivity...' message

 

AutoCAD: AutoCAD 2018 "One or more referenced files could not be located or read" when opening files with embedded images

I came across this when a customer called in and had this issue which was not showing up in earlier versions. The User had embedded Images using Raster Design and never had this issue before. the Images are there and shown and everything functions properly, however every time they open the DWG this error comes up. You can select the "Always Ignore Unresolved References" option on the Error Message. however then you will not get this warning but you can still see the missing references if there are some in the Reference Palette.

 

Figure 1

 

This has been submitted to Autodesk and verified as a bug and has been submitted by Autodesk to Development to be corrected.

 

For more information about Autodesk products please visit
www.imaginit.com

Autodesk: The new A360 Desktop Expiration Notice

You may have noticed a warning about your A360 Desktop expiration. This is to inform you that Autodesk will discontinue A360 Desktop. You can find Details and Updates about this at the site below.

https://a360.autodesk.com/a360-desktop/

For more information about Autodesk products please visit
www.imaginit.com

Recommended Hardware Specs for Success

You are ready to buy a new computer for your CAD workstations, and are confused or unsure what the best setups are for what you do.  You've looked at the Autodesk website, and have looked at their minimum specifications, but don't see a recommended one.  Here's a list of what I have put together for specs based on my own experience and usage:

• Fastest Intel i7, Intel i9, or AMD processor you can afford (Minimum 3.0 GHz or higher) – Quad core or more if you have the budget (more cores is not necessarily faster, as most Autodesk Software is primarily single core/single thread)  The faster the processor, the better the performance will be.  (I generally steer away form Xeon processors, those have Server architecture and are generally not faster than a consumer processor)
• 16 GB of RAM minimum, 8 GB would probably do for LT applications and Viewers, but as a minimum 16 GB, 32 GB or more if you are working with large models or animations
• 4 GB GDDR5 dedicated Workstation class Video Card as a bare minimum (NVidia Quadro or AMD FirePro), You can probably make out fine with 2GB for most LT applications, but more is better, and it must be Workstation class – gaming cards will not cut it for performance.  When possible I recommend 6 GB or more, especially if you are rendering or handling large models or data sets.
• If you can afford one, I highly recommend an SSD (Solid State Drive) as your primary drive (generally at 250 or 500 Gigabytes).  This will speed up the applications and operating system significantly, and since the cost has been coming down and the reliability is going up, it's an excellent way to get the most out of your machine.

So, in short, know your budget and start with the processor first, and then the graphics card.  For most machines you can add RAM later for less, so start with 16 GB, and if you still have the budget after those items, get the SSD.