IMAGINiT Technologies Support Blog

NEW Home for the IMAGINiT Support Blog

Our team enjoys providing tips and tricks, beyond what you read here on the blog. Check out our new home on the IMAGINiT Technologies Resource Center.

There you'll find many of our older posts, as well as on-demand webcasts, video tips, ideas for future improvement, and more. 

Content from our amazing technical team will continue! We hope you’ll join us: https://resources.imaginit.com/support-blog.

How to determine if Twinmotion is activated and how to activate Twinmotion if it is not already activated

By: Heath White | SR. MFG Support Specialist

Issue:
You have paid for your Twinmotion subscription and you are not sure how to tell if your software is activated. Or you need to know how to activate your software for the first time.

Causes:
There are no, readily available, clear instructions indicating the proper process to activate Twinmotion.

Solution:
NOTE: If you do not already have the Epic Games Launcher, you will need to download the launcher before proceeding.

Please see the following link for instructions on obtaining the Epic Games Launcher: https://www.epicgames.com/help/en-US/epic-games-store-c73/launcher-support-c82/how-do-i-download-the-epic-games-launcher-a3516

Please see the following images and steps to resolve this issue:

If you are running a trial version, you will see the following –

And

To activate your software, please perform the following steps –

1. Go to the Twinmotion tab in your Epic Games Launcher
2. In the lower left corner, Left Mouse Click on your username and Choose “Redeem Code” from the pop-up

3. Then in the web browser window, input your Product Code in the field and hit the “Redeem” button

 

4. Now, go back to the Epic Games Launcher and on the Twinmotion tab, hit the drop-down and choose which version of Twinmotion you would like to install

5. Where the “Launch” button is in the images above, there will be an “Install” button. Select the “Install” button to install your chosen version of Twinmotion
 

6. Once your preferred version of Twinmotion is installed, follow the steps shown below to finalize the activation of Twinmotion

For additional information, please see the following article:

https://twinmotionhelp.epicgames.com/s/article/How-to-install-Twinmotion?language=en_US

LoadLibrary Failed with Error 126 on Remote Desktop Connection

Issue:
Using Remote Desktop Connection(RDC) to connect to a remote machine give you LoadLibrary Error 126
(there can be other LoadLibrary Error codes for other AutoCAD vertical products, 126 is common for AutoCAD, 86 & 87 are common for Civil 3D, etc.)

Causes:
This is caused by the graphics engine on the local machine not being capable of handling the RDC connection to the machine with AutoCAD

Solution:
As we navigate new waters around here, I have run across this issue and want to inform you on the reason and provide a better answer than the Autodesk KB:
https://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/Error-LoadLibrary-failed-with-error-126-when-starting-AutoCAD.html

Here’s the actual issue, if a customer is trying to Remote Desktop Connection (RDC) from their home PC into their work PC, and an AutoCAD based product shows this, it may not be the ATI component. It’s how RDC works is it uses the host PC (user’s home PC) graphics engine to display what is on the remote PC. If they update the graphics drivers and still get that error, then they will need to investigate other options, since we cannot re-tune RDC or bypass it.

So, they will need to look at other screen sharing programs and cannot use RDC to accomplish their task. (like ConnectWise, LogMeIn Pro, Team Viewer, etc.) This generally only affects AutoCAD based programs.

You can investigate these options:
https://www.techradar.com/news/best-remote-desktop-software

Did You Know: We Can Create Programs for You with our Software Development Team?

IMAGINiT has a dedicated team for software development. Not the people who write the software we sell, but a team that helps our clients get more from their programs. Whether it’s connecting their design software to their sales estimating system or creating an online system for a civil engineering team to allow their clients to review and approve designs.

They can also help when institutional knowledge is lost. That guy who wrote your LISP routine retired last year and now the system won’t work with the latest update. Or maybe you’re moving to a new design software and while the new product is more efficient, it still doesn’t do that one thing you had that intern write a script for…10 years ago. We can help with that too.

Our Software Development solutions pick up where CAD software leaves off. We develop custom software solutions for customers to automate processes, improve efficiency, and extend the reach of the CAD assets our customers have in-house.

Learn more about our software development services.

Did You Know: You Can Attend Educational Webcasts and In-Person Events for Free?

Want to learn about BIM? What about the tools in Autodesk Inventor? How about ongoing help with AutoCAD?

Our webcasts inform and enlighten on a variety of topics. From online user groups and learning sessions to our topic-oriented sessions on connecting BIM and FM or how data management can help manufacturing teams. 

In-person events allow teams to step away from project work and delve deep into a given topic. IMAGINiT events - whether online or in-person - are always free. See our upcoming events.

Did You Know: Our Support Team is Dedicated to Support?

When you reach out for technical support, what do you expect the response time to be? As soon as the class is over? Within 48 hours of submitting on a website? How about within 4 business hours? Our typical response time to calls is 2 hours or less.

Our technical support team is 100% dedicated to answering support calls. They draw on the expertise of their combined years of experience or, if needed, they can call on a specialist from our consulting team.

Need someone who understands Inventor or AutoCAD? We can help. How about someone that understands Revit? We can help there too.

Call our support team at 888-528-4765 and see how we can help you. 

Learn more about our long-term support options that include eLearning and more.

Did You Know: You Can Try Before You Buy with 2 Grace Calls?

The all-knowing Google has failed, and your project is on a tight deadline. Without the software working properly you'll miss the mark.

What to do?

You could contact your provider and wait until someone can get back to you. Or you can call our dedicated technical support team. While we do prioritize clients with contracts, we offer free calls to organizations that need them. Each organization can have up to 2 calls per year. 

Let us help you out of that jam. Call our support team today at 888-528-4765. Learn more about long-term support options that include eLearning and more. 

Did You Know: Customer Advocacy

In our ongoing series of "did you know" we'll focus on our customer advocacy team. They are dedicated to helping you:

• Navigate the Autodesk Subscription Accounts site
• Understand your licensing
• Connect you to the right resources

There are times when you need help for little things. Like ensuring you have the right serial number, knowing how many licenses you have, or understanding how to access all the benefits of the Autodesk or IMAGINiT website. Our customer advocates are here to help.

IMAGINiT clients are aided not only by their account manager, but also by our team of customer advocates. They are here to help ensure you have everything you need to be successful with your design technology. Whether that's understanding your cloud credits or knowing when the next class is. 

Learn more about IMAGINiT's Customer Advocates.

Did You Know: We Offer Free Installation Assistance?

How do you ensure that the installation for your team goes smoothly? IMAGINiT has put together a comprehensive guide of tips and tricks to make your product installation a breeze (login may be required for viewing).

Beyond the everyday tips you find here on this blog, our team handles hundreds of calls about software installation. Chances are we've seen it, dealt with it, or we know who to call if something goes wrong. Beyond the installation guide, clients are welcome to call on our dedicated technical support team to help with any issues that arise during product installation.

Contact our support team today, [email protected] or 888-528-4765.   Learn more about our long-term support options that include eLearning and more.

How to assign users to the Autodesk software

Find the Autodesk Contract Manager for your company. This is going to be the person who purchased the software. Need more help? Here is my blog on Who is my company's Autodesk subscription contract manager.

Once you have figured out who is the Autodesk Contract Manager for your company they can sign into https://manage.autodesk.com using their Autodesk user name and password.

If you don't know your sign in or password you can enter in your work email and click NEXT.

Then click on the FORGOT? link to rest your password.

HOW TO GIVE PERMISSIONS TO YOUR USERS

NOTE: By default one of the Autodesk seats you purchased will automatically be assigned to you the Contract Manager. Sign into your Autodesk account and verify you don't have unnecessary seats assigned to you.

Click on User Management in the panel on the left. If you are the Autodesk Contract Manager and you do not see these icons to the left of your Autodesk Account contact your Autodesk reseller so they can get this fixed for you.

Verify the user(s) is showing in the list of All Users. If there are users missing you need to add them by click on the Add button at the top of the page.

If there are users in the list that no longer work for the company you can delete them by first clicking on Edit Access and removing any check marks then click Save.

To Delete their name click on the X by their name. If there is no X that means they are the Contract Manager or the Software Coordinator and you will need to call your reseller to get them removed.

To assign a user to the software you will click on Edit Access on their name.

Scroll down and put a check mark next to the software. 

If you cannot put a check mark next to the software because there is zero seats available this means that someone else or the Contract Manager has the software assigned to them.

If you don't know who has the seat(s) you can use the filter tool at the top of the users list. You can filter by software name or contract number.