IMAGINiT Technologies Support Blog

Installation error 1606. Could not access network location

While trying to install your Autodesk suite you get an error;

Error 1606. Could not access network location Autodesk\AutoCAD Architecture 2014 - English\R 19.1.

First; run the Microsoft Fix it tool: http://support.microsoft.com/mats/Program_Install_and_Uninstall

Second; following this Autodesk Community post:

The problem is due to a registry location pointing to a non-existent location for the user profile location.

 Steps to resolve :

• Go to run.
• Type ‘regedit’ click ‘ok’. The Registry Editor window opens.
• Follow the path given below.
• [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders]
• Check the location for “Common Documents”, It will be pointing to a non-existent location
• Eg. "Common Documents"="C:\\Users\\Public\\Documents"
• Change the value data of common document as:
• "Common Documents"="d:\\Users\\Public\\Documents" 
• OR create that non-existent folder
• Run AutoCAD 2014 setup again

Third suggestion is following this blog on Microsoft.com https://support.microsoft.com/en-us/kb/886549

If none of these items work then look through some of the reasons why running as a restricted user can cause error 1606 http://blogs.rand.com/support/2014/05/running-autocad-as-a-restricted-user.html

3ds Max Application Error

3ds Max error that occurs out of the blue;

"Application Error: An error has occurred and the application will now close. Do you want to attempt to save a copy of the current scene?"

 

Solution:

Perform the below steps to recover a broken user profile or crashing scene:

1. Reset the User Preferences to their defaults. Reset 3ds Max preferences if one or more user related files have become corrupted or are missing.
   • Note: These steps will restore the user specific settings for 3ds Max back to default settings. If the settings are repeatedly being corrupted, perform the below steps in addition.
2. Change the display driver in 3ds Max: To change your current display driver from the default Direct3D11 to another driver, please see the steps listed in this article.
3. Disable any 3rd party plugins or utilities. 
4. Update your graphics card driver to the latest available version.
5. Perform a Clean Uninstall. A Clean Uninstall will fully uninstall and re-install your software, removing any remnant files and folders in addition to the application.

 

How to download/install/activate the Autodesk Industry Collections

To download your Autodesk Industry Collection (IC) you will first sign into manage.autodesk.com as the Contract Manager or Software Coordinator.

IMPORTANT: To download the software you need to either be a Contract Manager or Software Coordinator. As of July 2016 If you own a multi users or network product you can no longer assign users to the software so they can download on their own. Read more on the Downloading Autodesk Software for Multi users/Network versions blog. 

As the Contract Manager or Software Coordinator you still need to setup and assign users to the products, services and support. To learn how to assign users read Setting users permissions for products, services and support knowledge page. if you add a single-user and that user doesn’t see the Product in their products and services list you need to log a ‘My Subscription’ case as the Contract Manager or Software Coordinator with Autodesk or contact your reseller.

For individual users who are not the Contract Manager or Software Coordinator they will need to use the Autdoesk Virtual Agent (AVA) to download and install their needed software from the IC. 

 

Within your account go to the Products and Services then click on your Industry collection.

Down the center of the page it will show all the software included in your IC.

What's included in your Industry Collections (IC):

• Architecture, engineering & Construction Collection
• Media & Entertainment Collection
• Product Design Collection

You can click download from the main screen or expand the software to download other versions. Read our blog on Download options: Download Now

Each software has to be downloaded and installed individually.

• Expanding the individual software will show you the serial number and product key to use for each version.
• If you see "Get Serial number" you will need to click on it to request a previous version. Autodesk will email you the serial number and product key that you will use for that version. It should also show up in your account as well.

 

 

 

What product key do I use?

Previously you were installing from a suite which was a group of software products with one main installer and one main serial number and product key.

Now, you are installing the software individually from the Industry Collections.

Because of this, you now have to use the individual software's product key for each product when activating your software.

Here is a list of the Product keys:

• Product Keys for 2014
• Product Keys for 2015
• Product Keys for 2016
• Product Keys for 2017
• Product Keys for 2018

 Activating the 2017 and newer products has changed. You now enter your serial number/product key or server when you initially launch your software after installation is complete.

Other useful blogs:

Autodesk Installation

AutoCAD 2017 install and creating a deployment screens

What you need to verify and update before installing your Autodesk software

Trusted Sites and Autodesk file extensions for antivirus exclusions

Who is my company's Autodesk subscription Contract Manager?

Install now is the only option under the Autodesk subscription portal for my product

 

 

Autodesk Installation Error: Installation log error 1603

If you are trying to install from disk, thumb drive, download or deployment and the installation fails but doesn't give you any indication of what happened, you can refer to your installation log files located in your temp folder.  To get to your temp folder do the following;

Go to the start menu and type %temp% in the search folders and files and hit your enter key or open a Windows Explorer and in the path type %temp% and hit the enter key.

Typically users will find the following string at the bottom of the .log file.

"Manufacturer: Autodesk. Installation success or error status: 1603."

Items you will want to verify before trying to run the installer again;

1. Log into the machine as a local admin. The 1603 error is associated with permissions issues.
2. Windows updates are current
3. Video card is up to date and current. You can find updated drivers on the Autodesk website or the video cards manufactures website.
4. Delete as many files as possible inside the temp folder.
5. Uninstall from the Control Panel the Microsoft C++ 2010 Redistributable as this is typically corrupt and is the cause for a failed installation. This will reinstall when you run the setup.exe. If you have windows 8.1 or Windows 10 you may need to remove all C++ and reinstall them. Here is our blog on Extreme C++ Uninstalling/Reinstalling
6. Verify the .net files are not corrupt by following this process outlined; http://blogs.rand.com/support/2011/11/dont-fret-the-dot-net.html
7. Make sure your Windows Installer service is running: http://help.autodesk.com/view/ADSKAPP/ENU/?guid=GUID-E40CFEAC-EE59-4892-80CC-F87ADFC502CD
8. Run the Autodesk AIDA software to review the error https://knowledge.autodesk.com/search-result/caas/sfdcarticles/sfdcarticles/Using-log-to-troubleshoot-installation-errors.html

NEW TO WINDOWS 10 installation error 1603

Autodesk has found a mapping issue with Windows 10 and the error 1603

 

Cannot find mapped networked drives - Windows 10

Issue:

When performing an installation or configuring a deployment of an Autodesk product on Windows 10, mapped network drives are not available.

Solution:

Turned on SMB Direct from the Windows Features and edit the registry key called EnableLinkedConnections.

1. Click the Start button , click Control Panel, click Programs, and then click Turn Windows features on or off.
2. Select the check box next to the SMB Direct feature to turn it on.

To configure the EnableLinkedConnections registry value

1. Click Start, type regedit in the Start programs and files box, and then press ENTER.
2. Locate and then right-click the registry subkey HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System.
3. Point to New, and then click DWORD Value.
4. Type EnableLinkedConnections, and then press ENTER.
5. Right-click EnableLinkedConnections, and then click Modify.
6. In the Value data box, type 1, and then click OK.
7. Exit Registry Editor, and then restart the computer

Autodesk BIM 360 TEAM vrs Collaboration for Revit

Autodesk BIM 360 TEAM gives you the ability to store your files in the cloud. You can do the following with BIM 360 TEAM:

• Save more than 100 design file formats in the cloud.
• You do not need the Autodesk software to review the files.
• Upload and download files directly from an internet browser.
• Review and communicate with other team members on the files.
• Easily view your files via your tablet or smartphone 
  • iOS
  • Android

 NOTE: One misleading statement that is everywhere regarding BIM 360 Team is that you can collaborate with other users on files. You will not be able to work on files simultaneously in your Autodesk software that is installed on your machine. You cannot work like you would a shared network location, Collaboration for Revit, Central model, or Revit Server. 

 

Autodesk Collaboration for Revit give you the ability to work with members not only in your office but in several different offices in different locations. You can do the following with Collaboration for Revit:

• Work on the latest workshared model/project. 
• Real-time communicator chat tool to communicate with other designers on the project.
• Manage models and users via the cloud.
• Collaboration allow you the ability to allow a user to view the files but not work on them.

 

Launching Navisworks 2017 software gives a blank activation screen

After a clean install of Navisworks Manage, Simulate or Freedom you get a blank dialog box when you launch the software.

To solve this issue do the following:

• Temporarily disable Firewall
• Temporarily disable Antivirus. There is a known issue with the antivirus Kaspersky and Autodesk software in which you may need to uninstall this antivirus to properly install the Autodesk software. Review the Autodesk knowledge page here.
• Set the User Account Control setting (UAC) to never notify.

If the above doesnt work you will need to do a clean uninstall the software and reinstall with Kaspersky uninstalled from the machine.

Navisworks display is all boxy when moving the model

When running in Navisworks and you are moving or panning, etc. the model parts of the model copy itself showing up as a conglomerate of little boxes.  Even the View Cube becomes unreadable as a bunch of small boxes.  

This is a graphics card/driver problem. 

You have a few options.

1)  Keep trying newer and / or older drivers for your graphics card to see if it works.  Yes, sometimes you have to use an older driver.  

2)  Obtain a new card and driver that is recommended by Autodesk.  Unfortunately Autodesk doesn't have current information about graphics cards for Navisworks at www.autodesk.com/hardware, so we don't know which one would be best to have installed.

3)  You may be able to tweak the system.  See the "in the Windows environment" section this Autodesk KB article https://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/Optimize-Performance-within-Windows-7-Environments.html  

4)  Turn off Hardware Acceleration in Navisworks.

 

To turn off Hardware Acceleration in Navisworks:

1)  Run Navisworks and click the Navisworks Application dropdown menu and select Options.

Alternatively you can click the Windows Start button go to “All apps” and find Navisworks and launch the “Options Editor”

 

 

2)  Expand out Interface and select Display

3)  Un-check "Hardware Acceleration" and click Ok

4) Launch Navisworks and test!

 

Contact us to learn more about Autodesk programs.

Training: http://www.imaginit.com/training/options/overview
Sales: http://www.imaginit.com/about/offices-training-centers
Technical Support: 888-528-4765 http://www.imaginit.com/support/overview

 

Only seeing wireframe objects when an AutoCAD Plant 3D dwg is opened in Navisworks Manage?

If you've been frustrated to see your 3D models showing as wireframe equipment created in AutoCAD Plant 3D in your drawing when opened in Navisworks Manage, then here are details for a solution.

 Some, but perhaps not all 3D models are displayed as wireframe.

 You may have located this Autodesk discussion thread, Wireframe When it shouldn't be? and followed these steps:

1. Open Navisworks

2. Open the Options Editor [F12]

3. Expand File Readers > DWG/DXF

4. Ensure the Render Mode select box is set to "Shaded"

5. Open your file or hit F5 to refresh the model if it is already open.

 If that procedure still had no effect, then you will either need to load the Autodesk AutoCAD Plant 3D 2017 Object Enablers, or if they are already loaded, then unload and load them again.

You can confirm if you need the Plant 3D OE by viewing the details in the Scene Statistics with the .nwf file loaded. If the statistics are long, you can copy and paste into Notepad and search for 'object enabler'.

*** Data for XRef C:\Users\BFelton\AppData\Roaming\Autodesk\Autodesk AutoCAD Plant 3D 2017\R21.0\enu\SampleProjects\SampleProject\Plant_3D_Models\Area_2\2-ST-01.dwg ***
Missing object enabler for application ""PnP3dStructureObjects|Product Desc: Plant 3dPiping |Company: Autodesk, Inc |WEB Address: http://www.autodesk.com"" (959 objects)

 

If you see this message, 'Missing object enabler for application ""PnP3dStructureObjects' in the Scene Statistics, then check if you have 'Autodesk AutoCAD Plant 3D 2017 Object Enabler' installed as shown in the Programs and Features in the Control Panel.

 

 

If it's already loaded, then double click it, select 'Add or Remove Features' then uncheck and click Update for Autodesk Naviswork Manager. Then return to the same location and load it again.

 

 With that done, then the wireframe objects should display correctly.

What to do if you just want to view dwg files without installing any Autodesk software

If you don't want to install any Autodesk software on your machine but you want to be able to view files you will need to install A360 Desktop on your machine. Your file will need to be saved to the A360 cloud. Here are some helpful sites to start working with A360:

Autodesk A360 FAQ

Autodesk AutoCAD 360 Help

YouTube: How to save your drawings to the Cloud

A360 Desktop - AdSync.exe Failed to load configuration file

When launching A360 Desktop  to either "Open the A360 Drive" or "Launch A360 web" you get an error message stating:

 

A360 Desktop - AdSync.exe

Failed to load configuration file 'C:/Program Files/Autodesk/Autodesk Sync/configurations.xml'. File exists, but corrupt.

You will need to do the following to resolve this error message:

• Install the latest version over top of the existing one from the Autodesk A360 Download page.
• If you can't install the latest version over the existing version then you will need to uninstall A360 Desktop from your computers Control Panel and install the latest version.